Delivery & Returns
Shipping & Delivery
Orders are processed Monday through Friday excluding federal holidays. Most orders ship within 2 or 3 working days of purchase. However, shipping times may vary due to availability of merchandise. Orders will not be delivered on the weekends or federal holidays. All orders include tracking number. We are not responsible for lost or stolen packages or packages delayed by, Post NL, DHL or UPS.
For international purchases, we ship with Post NL, DHL and UPS. They typically deliver within 4-15 days from leaving our warehouse, but we endeavor to send all orders by the quickest route. This international service includes tracking number.
Please note that custom fees and any taxes associated with your purchase are the responsibility of the customer. Customs authorities require us to state the value of the item directly on the package. Delivery charges are calculated by volumetric weight, and are shown at the time of order.
Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Rough Studios or delay due to any reasonable rescheduling of delivery.
We of course, hope that you are satisfied with your purchase but if for any reason you are not, you have 14 days from the date you received your order to return the product(s) to us. We guarantee a refund if the product(s) are returned in perfect condition, in the original packaging.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
How to return an item?
1. Please complete the return form, if needed you can download a new return form here.
2. Repack the goods together with the return form and the commercial invoice.
3. Send the package to:
Admiraliteitskade 92 A
3063 EH, Rotterdam
Within a period of 10 working days from the moment we received your package in our warehouse, the size will be exchanged or the refund will be arranged.
The refund will be made through the same payment method used for the purchase and does not include shipping costs.
Please take extra care to read the specific care instructions. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. We may require evidence - e.g photographs to validate that a product is faulty. We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.
Items purchased during final sale (70%) can only be returned in exchange for a voucher with the value of the purchased amount.
We do not offer a refund on these final sales. The voucher does not have an expiration date and can be used in our Rough Studios webshop or/and store.